Paper Anchor Co. currently ships anywhere within the United States as well as to several countries internationally. If your country is not included on my current shipping list, please let me know and I might be able to add your country as well!
SHIPPING & TURNAROUND TIMES
All items typically ship within 1-3 business days. All packages will be shipped through USPS Priority Mail or First Class and will include delivery tracking. Shipping to countries outside of the U.S. will include insurance and delivery confirmation.
INTERNATIONAL ORDERS & TURNAROUND TIMES
The buyer will assume all responsibility of customs duties, taxes, and fees. I am unable to alter the price of the goods or relabel the item as a "gift". Please allow up to 30 days for your order to arrive.
If you are from a country that uses characters, please use the Latin Alphabet when entering your shipping address to ensure that the package will arrive to the correct place.
LOST OR STOLEN PACKAGES
Unfortunately, we are not responsible for lost or stolen packages; however, a claim will be filed with the USPS. If a package is returned to us due to a customer error (e.g. incorrect name, address or package refusal), the customer will then be responsible for any re-shipment charges.
If a package is lost or stolen, there will be a claim made for it as soon as possible, which is 30 days for USPS (if it was sent through Priority Mail). Which is also why I ask for you to please allow 1-3 weeks to receive your delivery & a little longer during peak holiday periods.
If you would like a reshipment of a new order of goods due to it being lost along the way, you will be responsible for shipping charges once more. Otherwise we are more than happy to cancel your order, and to follow through with attempting to file a lost package claim, with the initial shipping cost being assumed by the purchaser.
We reserve the right to refuse an order at any time.
ANY OTHER QUESTIONS?
If you have any other questions in regards to shipping policy, please feel send me a message and I will get back to you as quickly as possible.
Absolutely! I am more than happy to enclose a note with any order. When you go to checkout, there is a comment box where you can add your note. Please limit the note to 300 characters or less. Gifting Paper Anchor Co. items is very popular, and as a result I never include an invoice, just in case the items are shipping directly to the final recipient.
I am so sorry to hear that you need to return your order. All returns must be declared within 7 days of delivery. You are responsible for shipping your returns at your own shipping cost using a carrier of your choice. Since you will be liable for any lost or damaged packages, I recommend using a carrier that provides a tracking number.
Your return must be authorized prior to proceeding with the return process. The order must by postmarked within 5 days of the return being authorized. All merchandise must be returned unopened, unused, and in its original packaging.
DAMAGED IN TRANSIT
Was your item damaged in transit? Not a problem! All orders are insured with my shipping insurance company. In order to file a claim, any items that are damaged in transit must be reported within 24 hours of delivery. Please e-mail photos of the damaged packaging and products to firstname.lastname@example.org. I can assure you that we will work together to resolve the issue in a timely manner.
If you have any other questions, please feel free to email me at email@example.com and I will get back to you as quickly as possible.