Frequently Asked Questions
All items typically ship within 1-4 business days. All packages will be shipped through USPS Priority Mail or First Class and will include delivery tracking. Shipping to countries outside of the U.S. will include insurance and delivery confirmation.
The buyer will assume all responsibility of customs duties, taxes, and fees. I am unable to alter the price of the goods or relabel the item as a "gift". Please allow up to 30 days for your order to arrive.
If you are from a country that uses characters, please use the Latin Alphabet when entering your shipping address to ensure that the package will arrive to the correct place.
Unfortunately, we are not responsible for lost or stolen packages; however, a claim will be filed with the USPS. If a package is returned to us due to a customer error (e.g. incorrect name, address or package refusal), the customer will then be responsible for any re-shipment charges.
If a package is lost or stolen, there will be a claim made for it as soon as possible, which is 30 days for USPS (if it was sent through Priority Mail). Which is also why I ask for you to please allow 1-3 weeks to receive your delivery & a little longer during peak holiday periods.
If you would like a reshipment of a new order of goods due to it being lost along the way, you will be responsible for shipping charges once more. Otherwise we are more than happy to cancel your order, and to follow through with attempting to file a lost package claim, with the initial shipping cost being assumed by the purchaser.
We reserve the right to refuse an order at any time.
If you have any other questions in regards to shipping policy, please feel send me a message and I will get back to you as quickly as possible.